Term and Condition

These Terms and Conditions govern your use of the Hookolo website and your purchase of products from our store. Terms pages for online stores commonly explain site use, ordering rules, product availability, liability limits, and acceptable use.

Use of the website

By accessing this website or placing an order, you agree to these Terms. You must not use our website for unlawful purposes or in a way that may damage, disable, or interfere with the site.

Products and availability

We sell products across beauty, health and fitness, electronics, and pet supplies. Product descriptions, images, pricing, and availability may change at any time without notice.

Orders

When you place an order, you agree that:

  • The information you provide is accurate and complete.

  • You are authorized to use the payment method selected.

  • We may cancel or refuse any order if we suspect fraud, pricing errors, or stock issues.

Pricing

All prices are shown in the currency displayed on the website. We reserve the right to change prices at any time. Taxes, duties, or import charges may apply depending on the delivery location.

Shipping

Shipping times are estimates only and may vary due to supplier processing, customs delays, or carrier issues. We are not responsible for delays beyond our control.

Intellectual property

All content on this website, including text, images, branding, logos, and design, belongs to Hookolo or its licensors and may not be copied or reused without permission.

Limitation of liability

To the fullest extent permitted by law, Hookolo is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to terms

We may update these Terms and Conditions at any time. Continued use of the website means you accept the updated terms.

Contact

Questions about these Terms can be sent to:
Email: support@hookolo.com

Refund Policy

This Refund Policy sets out the conditions under which customers may request a return or refund. Refund policies for dropshipping stores should clearly explain the return window, condition requirements, and refund process.

Return eligibility

We accept refund or return requests only if:

  • The item is defective, damaged, or incorrect.

  • The request is made within 14 days of delivery.

  • The item is unused, unworn, and in its original packaging, where applicable.

Non-returnable items

We may not accept returns for:

  • Opened personal care or hygiene items.

  • Products damaged by misuse.

  • Items without original packaging or proof of purchase.

  • Any item clearly marked as non-returnable.

How to request a refund

To request a refund, email us at support@hookolo.com with:

  • Your order number.

  • A description of the issue.

  • Photos or videos of the damaged or incorrect product.