Refund Policy

Once we receive and review your request, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within a reasonable time, depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or sent in error. If the exact replacement is unavailable, we may offer a refund instead.

Shipping costs

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Contact

For refund-related questions, contact:
Email: support@hookolo.com